This Privacy Policy outlines how GIGO SWIFT collects, uses, shares, and safeguards the personal information you provide or that we gather when you use our mobile application ("App") and related services ("Services") within Kenya. By using the GIGO SWIFT App and Services in Kenya, you agree to the practices detailed in this Privacy Policy.
1. Information We Collect
Personal Information
We may gather a range of personal information that you choose to provide, including your name, email address, phone number, mailing address, date of birth, and other contact details when you register for an account, set up a profile, or utilize certain features of the App.
Transaction Information
When you use our Services for making or receiving payments, we collect transaction-related information, including purchase history, payment method details, and billing information.
Location Information:
GIGO SWIFT requires access to your device's location services to provide accurate service. We collect precise location data when you use the App to connect with local pickup and delivery services. Additionally, we may gather your IP address and approximate location through your browser or device settings. For users of the GIGO SWIFT rider app, we obtain geolocation data through background tracking to capture real-time information on the precise location of our riders. This enables us to make accurate estimations for both pickups and drop-offs of packages, ensuring punctual deliveries and optimizing overall service efficiency. It also helps us maintain rider safety, optimize routes, address potential delays, and report them promptly.
All geolocation data is securely stored and is accessible only to authorized GIGO SWIFT team members for operational purposes. Our strict data privacy policy applies to all GIGO SWIFT personnel, and we are committed to respecting your privacy by allowing you full control over your location settings within the GIGO SWIFT rider app.
Device and Usage Information:
We automatically gather information about the devices you use to access our Services, such as device identifiers, device type, operating system, browser type, language preferences, and other usage data. This data helps us enhance the performance and user experience of the App.
Cookies and Similar Technologies:
GIGO SWIFT utilizes cookies, web beacons, pixels, and similar technologies to improve your experience and gather information about how you interact with the App and Services. Cookies are small text files stored on your device that help track your activities on the App, including your preferences and browsing history. You have the option to manage your cookie preferences through your browser settings.
Social Media Information
If you choose to log in or engage with the App through social media platforms, we may collect information from your social media profiles, in accordance with your privacy settings on those platforms.
2. HOW WE USE YOUR INFORMATION:
Provide and Improve Services
We use the information we collect to provide and enhance our App and Services. This includes analyzing usage patterns, identifying user preferences, improving features, and optimizing the App's performance.
Communication
We may use your contact information to communicate with you regarding your account, updates, promotional offers, and other important information related to the App and Services.
Payment Processing
If you make payments through the App, we use your transaction information to process payments securely, prevent fraud, and comply with legal requirements
Location-Based Services:
Our location information is used to match you with nearby pickup and delivery services, provide real-time tracking, and improve the accuracy of the service.
Personalization and Marketing
We may use the information collected to provide personalized content, advertisements, and recommendations based on your preferences and interests
Legal Compliance:
We may use your information to comply with applicable laws, regulations, or legal processes, respond to legal requests, or protect our rights, privacy, safety, or property
Research and Analytics:
We may anonymize and aggregate data for research, analysis, and reporting purposes, aiming to improve our App, Services, and user experience.
Customer Support:
Our information may be used to respond to your inquiries, provide technical support, and address any issues or complaints related to the App and Services
3. SHARING YOUR INFORMATION:
Service Providers:
We may share your personal information with trusted third-party service providers who help us deliver the App and Services. This includes payment processors, customer support services, and analytics providers, marketing agencies, and hosting providers. These providers are contractually required to protect your data and can only use it for the purposes of assisting us.
Business partners:
We may share your information with business partners, vendors, or affiliates for joint marketing efforts, promotions, or other business purposes, subject to your consent where required by applicable law
Legal Compliance and Protection:
We may disclose your information to law enforcement or government authorities when required by law or to protect our rights, privacy, safety, or property. We may also share your information in connection with legal proceedings, investigations, or to prevent potential threats
Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. In such cases, we will notify you and seek your consent where required by applicable laws.
3. DATA RETENTION
We will retain your personal information for as long as necessary to provide the Services or as required by applicable laws. We may retain your data for longer periods if it is necessary to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.
4. Your Choices:
Account Information:
You can access and update your account information within the App. You may also delete your account if you no longer wish to use our Services. Deleting your account will remove your personal information from our active databases, but some residual information may remain in our backups and archives for a limited period.
Location Services:
You can disable location services through your device settings, but this may affect the functionality of the App. Please note that disabling location services may prevent you from using certain features or accessing certain Services.
Marketing Communication:
You can opt out of receiving marketing communications by following the instructions provided in the emails or by contacting us directly. However, please note that we may still send you non-promotional communications, such as transactional or service-related messages
Cookie Management:
You can manage cookies through your browser settings. Most browsers accept cookies by default, but you can typically modify your settings to reject cookies or notify you when cookies are being sent
Do Not Track Signals:
Some web browsers and devices may transmit "Do Not Track" signals. As there is currently no industry standard for responding to these signals, we do not recognize or respond to them at this time.
5. SECURITY:
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are in line with industry standards. However, no data transmission or storage system is entirely secure. Please take appropriate measures to protect your account credentials and information.
6. CHILDREN'S PRIVACY:
The GIGO SWIFT App and Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us at info@gigoswift,com and we will promptly delete the information.
7. INTERNATIONAL DATA TRANSFERS:
Your personal information may be transferred and processed in countries other than Kenya. We take appropriate measures to safeguard cross-border data transfers, including entering into standard contractual clauses where required
8. YOUR RIGHTS UNDER KENYAN LAW
As a resident of Kenya, you have specific rights concerning your personal information under the Data Protection Act and other applicable laws. These rights may include accessing, correcting, restricting processing, objecting to processing, and erasing your personal data. To exercise any of these rights, please contact us at info@gigoswift.com. We will address your request in accordance with the timeframes required by Kenyan law.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any significant changes will be communicated to you through the App or other methods. We encourage you to review the Privacy Policy regularly for any updates.
10. CONTACT INFORMATION:
If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please reach out to us at info@gigoswift.com.
By using the GIGO SWIFT App and Services in Kenya, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as outlined, in accordance with Kenyan law.